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Terms of Service
1. General Provisions
1.1. Acceptance of Terms
By accessing the website, platform, or any services of Earnex, the user ("you", "user") is deemed to have read, understood, and fully agreed to these Terms of Service, including the Privacy Policy and other related terms.
1.2. Right to Provide Service
Earnex reserves the right to refuse, provide, or terminate service to any user at the company's sole discretion, for any reason whatsoever, without prior notice.
1.3. Modification of Terms
Earnex reserves the right to amend, change, or update these terms and conditions at any time without prior notice. In the event of changes, users must comply with the revised terms immediately upon their publication on the website. Continued use of the platform after an update constitutes automatic acceptance of the new terms.
1.4. Scope of Service
Earnex provides a Rebate Platform for trading Forex, CFDs, and various supported assets. Earnex acts as an intermediary, compiling and coordinating with partner brokers to provide rebate payments according to the agreement. Users must understand that certain products or services may be restricted or discontinued in some cases, in accordance with legal regulations or the company's discretion.
1.5. Prohibitions on Use of Service
  • The use of Earnex's services for illegal, fraudulent, or rights-infringing activities is prohibited.
  • Providing false information, forging documents, or using another person's account for registration or any transaction is prohibited.
  • Using the system to attack, hack, or perform any action that may cause damage to the platform or other users is prohibited.
    • 1.6. Accuracy of Information
    Users are responsible for providing accurate, complete, and truthful personal information. If there are any changes to this information, it must be updated promptly. The company is not liable for any issues arising from the provision of inaccurate information.
    1.7. Suspension or Termination of Account
    Earnex reserves the right to suspend or terminate a user's account immediately and without prior notice if a violation of the terms and conditions is detected, or if there is suspicious behavior that could cause damage to the company or other users.
    1.8. Age Requirement
    Users must be at least 18 years of age or have reached the legal age of majority in their country of residence. If the company discovers that a registration has been made by an individual below the required age, the account will be terminated and service will be denied immediately.
    1.9. Interpretation and Governing Law
    These general provisions and all terms and conditions are governed by the laws of Thailand. In the event of a dispute, the Thai courts shall have jurisdiction.
    1.10. Inquiries
    For any questions regarding these general terms of service, please contact Earnex's customer support through the channels specified by the company.
    2. Account Registration and Usage
    2.1. Applicant Qualifications
  • Applicants must be at least 18 years of age on the date of registration.
  • Applicants must have the legal capacity to enter into transactions and be legally responsible for their own actions.
    • 2.2. Registration Process
  • Users must complete all required fields in the Earnex registration form, providing accurate, complete, and current information such as full name, email address, phone number, and relevant account details.
  • Applicants must verify their email or phone number as required by the system.
  • If the information provided is found to be incorrect or fraudulent, Earnex reserves the right to suspend or refuse account creation.
    • 2.3. Account Approval and Activation
  • Earnex reserves the right to approve or reject the creation of a new account at the company's discretion.
  • Upon account approval, the user will be granted immediate access to the Earnex system.
    • 2.4. User Account Regulations
  • Each user is permitted to have only one Earnex account.
  • Creating or using multiple accounts for the purpose of receiving duplicate promotions or benefits is prohibited. If detected, Earnex reserves the right to suspend or terminate all related accounts.
  • User accounts are personal. Transferring rights or allowing others to access one's account is prohibited.
  • Users must maintain the confidentiality of their username and password. Earnex is not liable for any damages resulting from the leakage of this information to third parties.
    • 2.5. Account Usage
  • Users must use their Earnex account for lawful purposes and not infringe upon the rights or interests of others.
  • Using the account for illegal activities or any fraudulent conduct is prohibited.
  • Users are obligated to immediately notify the Earnex team upon discovering any irregularities related to their account.
    • 2.6. Account Suspension or Closure
  • Earnex reserves the right to suspend or close a user's account if a violation of the terms of use is found, if the information provided is incorrect, or if there is behavior indicative of fraud.
  • Users may request to cancel their account at any time by contacting Earnex's customer support team.
    • 2.7. Updating Account Information
  • Users must maintain and update their personal information within the system to ensure it is always accurate and current.
  • If information is found to be incorrect or has changed, please log in to make corrections or notify the team to update the information.
    • 3. Trading Account Integration
    3.1. Registration and Trading Account Connection
  • Users must register and verify their identity on the Earnex platform before they can connect a trading account.
  • Connecting a trading account means linking an MT4/MT5 account, or another account supported by Earnex, to the system to receive rebate benefits.
    • 3.2. Conditions and Connection Procedure
  • Users must enter their trading account number (e.g., MT4/MT5 Account Number) and select their broker from the list of brokers supported by Earnex.
  • The trading account connected to Earnex must be under Earnex's Introducing Broker (IB) or agent code.
  • In cases where a user already has an existing account with a broker, an IB transfer may be required, subject to the conditions of each broker.
  • Earnex reserves the right to request identity verification documents or other relevant documents to facilitate the trading account connection.
    • 3.3. Verification and Approval
  • After the user submits the information and connection request, the Earnex team will verify the accuracy of the received data.
  • If the information is complete and correct, it will be approved within a specified timeframe.
  • If the information is incorrect or the trading account does not meet the conditions, the company reserves the right to reject the request or ask for additional information.
    • 3.4. Limitations and Precautions
  • A single user may connect multiple trading accounts, but each account must comply with the conditions of the brokers participating with Earnex.
  • Connecting another person's account or using a shared trading account without authorization is prohibited.
  • Any action indicative of fraud, such as connecting a fake account or creating artificial transactions, may lead to account suspension and forfeiture of rebate rights immediately.
    • 3.5. Cancellation or Modification of Connection
  • To cancel or change a trading account connection, please notify the Earnex team through the designated channels.
  • Earnex reserves the right to review and approve such cancellations or changes before taking action.
    • 3.6. Disclaimer of Liability
  • Earnex is not responsible for any delays or errors in connecting or transferring a trading account that originate from the broker's side.
  • Users must verify the accuracy of their trading account information each time before confirming the connection.
    • 4. Rebate System
    4.1. Rebate Model
  • Earnex provides a rebate system for users who connect their trading accounts with partner brokers as specified by the company. The rebate amount is paid directly from the broker's automatic rebate system.
  • Earnex acts solely as an intermediary for coordinating and verifying the eligibility for receiving rebates.
    • 4.2. Calculation and Payment of Rebates
  • The Rebate Rate a user receives depends on the trading account type, the connected broker, and the promotional conditions at that time.
  • The rebate calculation is based on the actual trading volume (Volume or Lot) in the user's account.
  • Rebates will be transferred to the user's trading account according to the broker's schedule (e.g., daily, weekly, or monthly). Earnex has no control over the timing and process of such transfers.
    • 4.3. Conditions for Receiving Rebates
  • Users must connect their trading account to a broker through the Earnex system and receive approval from the administrator before starting to receive rebates.
  • If the trading account information does not match the information provided, or if any irregularities are found, Earnex reserves the right to suspend or delay the receipt of rebates.
  • The receipt of rebates in each cycle is subject to the terms and conditions of the partner broker chosen by the user.
    • 4.4. Responsibility of Earnex
  • Earnex is not responsible for holding rebate funds on behalf of clients and has no authority or liability for delays in rebate transfers from brokers.
  • In case of issues with the rebate amount, such as non-receipt or incorrect amounts, the user must provide information to Earnex for investigation and coordination with the broker.
  • Earnex will assist in coordinating with the broker but is not liable for any damages caused by delays or errors on the part of the broker.
    • 4.5. Changes to Rates or Rebate Model
  • Earnex reserves the right to change the rebate rates, conditions, or any details related to the rebate system without prior notice.
  • Such changes will take effect upon announcement on the website or through channels deemed appropriate by the company.
    • 4.6. Exclusions and Limitations
  • In the event a broker cancels or changes its policy, or if fraudulent activity is detected, Earnex has the right to immediately suspend the receipt of rebates for that account.
  • Rebates cannot be exchanged for cash or transferred between user accounts, unless specified by the system or the broker.
    • 5. Rebate Withdrawal
    5.1. Rebate Payout Model
  • Earnex's rebate payments are currently processed directly from partner brokers to the client's trading account.
  • Earnex acts as an intermediary to calculate and report the rebate amount you should receive, without receiving or holding any rebate funds.
    • 5.2. Rebate Withdrawal Process and Method
  • Clients will receive rebates automatically into their trading accounts according to the payout schedule set by the broker (e.g., daily, weekly, or monthly, depending on the broker).
  • Once the rebate is credited to the trading account, clients can proceed to withdraw the rebate funds from their trading account according to the procedures and conditions of that specific broker.
  • Earnex is not involved in the transfer of funds from the trading account or in setting minimum/maximum withdrawal limits or fees.
    • 5.3. Verification of Rebate Amount
  • Clients can check their expected rebate amount in real-time on the Earnex Dashboard.
  • If you find that the rebate amount is incorrect or has not been credited to your trading account within the expected timeframe, please contact the Earnex team with relevant evidence to assist in a prompt investigation and coordination with the broker.
    • 5.4. Limitations and Liability
  • Earnex cannot process or be held responsible for delays or errors in rebate transfers due to technical issues or regulations of the partner broker.
  • Rebate withdrawals and the minimum/maximum withdrawal conditions depend on the policies of each broker, which clients should verify directly with the broker before proceeding.
    • 5.5. Security of Withdrawals
  • Rebate withdrawals must be conducted through the broker's system only, for the security of the client's funds and personal information.
  • Earnex recommends that clients use an account with the same name as the one used to register with Earnex and the broker to prevent issues with identity verification and fund transfers.
    • 5.6. Notifications and Status Tracking
  • Clients will be notified when a rebate is paid into their trading account via the Earnex Dashboard or by email (if applicable).
  • Past rebate history can be reviewed at any time in the Dashboard system
    • 5.7. Precautions
  • If a client provides incorrect trading account information or changes it without notifying Earnex, the rebate may not be transferred to their account.
  • If problems arise with withdrawing rebates from the broker, Earnex can assist in inquiring for information but is not responsible for the outcome of the broker's actions.
    • 6. Bonuses and Marketing Campaigns
    6.1. Types of Bonuses and Campaigns
  • Earnex may offer promotions, bonuses, or marketing activities such as new client bonuses, Rebate Bonuses, special holiday promotions, bonuses from referral activities, Leaderboard competitions, or point-collection-for-rewards programs.
  • The conditions and details of each campaign will be specified and announced through Earnex's communication channels (e.g., website, email, LINE, or Facebook Page).
    • 6.2. Eligibility and Right to Participate
  • Bonuses and campaigns will specify the eligibility criteria for participants, such as being a new/existing member or only for clients with accounts connected to participating brokers.
  • Earnex reserves the right to review and approve the granting of bonuses for each item at its discretion.
    • 6.3. Conditions for Receiving and Using Bonuses
  • Bonuses or rewards received cannot be exchanged for cash unless explicitly stated in the campaign.
  • Users must strictly adhere to the terms and conditions of each campaign, such as minimum trading requirements, identity verification, or following specified procedures.
  • If any irregular activity, fraud, or violation of conditions is detected, Earnex reserves the right to cancel or suspend the bonus/reward, as well as suspend the account, without prior notice.
    • 6.4. Announcement of Results and Receipt of Rewards
  • The results of receiving a bonus or reward will be announced via the Dashboard, email, or channels specified by Earnex.
  • The period and procedure for claiming rewards will be as specified in the campaign. Failure to comply with the conditions within the specified time may be considered an automatic forfeiture of rights.
    • 6.5. Modification, Cancellation, or Suspension of Campaigns
  • Earnex reserves the right to change, update, suspend, or cancel any bonus or marketing campaign at any time without prior notice.
  • The decision of Earnex is final in all cases.
    • 6.6. Taxes and Fees
  • The recipient of a reward or bonus is responsible for any applicable taxes or fees related to the reward/bonus as required by law.
    • 6.7. Additional Terms and Conditions for the "100% Rebate" Promotion
    6.7.1 Promotion Status
    The "100% Rebate" offer is considered a special marketing campaign designed to foster growth during the initial launch phase of the Earnex platform. This offer is subject to the company's sole discretion and may be altered in accordance with business strategies at any given time.
    6.7.2 Scope and Limitations
    The "100% Rebate" rate may not be applicable to all products, account types, or partner brokers. The exact rates will be determined and clearly announced in the specific details of each campaign at that time. The company reserves the right to define the promotional period and may adjust rebate rates for certain products (e.g., Gold) or for specific user groups as deemed appropriate by the company.
    6.7.3 Reservation of Right for Future Changes
    Earnex reserves the right to change, modify, suspend, or terminate the "100% Rebate" promotion at any time without prior notice. The company may adjust the rebate model in the future to align with the growth of the ecosystem. This may include, but is not limited to, adjusting rebate rates based on a membership tier system or linking rebates to other services within the network.
    6.7.4 Enforcement
    Any changes related to rebate rates shall become effective immediately upon their publication on the website or through other communication channels specified by the company. Continued use of the platform following such changes constitutes your full acceptance of the revised terms.
    To provide you with a comprehensive overview of all the rebate rates we offer for each broker and asset type, we have compiled all the information for you.
    7. Trading Risks
    7.1. Investment in Forex, CFDs, and other assets related to Earnex involves a high level of risk. The value of investments can fluctuate and change rapidly due to economic, political, or news factors related to the global financial markets. Users may lose their entire investment or suffer losses greater than anticipated.
    7.2. Past trading results are not indicative of future profits or losses. Past performance or reviews from other traders displayed on the Earnex website are for informational purposes only.
    7.3. Leverage or margin trading can amplify both profits and losses. The use of high leverage increases the potential for rapid losses. Users should understand the principles and risks of using leverage before trading.
    7.4. Earnex does not provide investment advice or guarantee returns. The decision to trade or use the Earnex platform is the sole responsibility of the user. Earnex does not offer specialized advice on securities trading or investment in any asset.
    7.5. The use of the Earnex website and platform may involve risks arising from technical issues such as system downtime, internet connection failures, cyber-attacks, or data errors from partner brokers. Earnex is not liable for damages caused by force majeure events or technical problems beyond its control.
    7.6. Operations related to rebate payments or financial transactions may depend on brokers or other financial service providers, which are beyond Earnex's control. Earnex is not liable for damages or delays caused by third parties or business partners.
    7.7. Investing in certain products may be restricted or illegal in some countries. Users should verify their own legal status before using the Earnex platform.
    7.8. Users should assess their investment objectives, experience, and financial situation before deciding to invest or trade. If unsure about the risks or if you do not understand an investment product, you should always consult a financial expert first.
    8. Inappropriate Use
    To maintain security, fairness, and transparency in the use of Earnex services, users must adhere to the following provisions. If a user is found to have engaged in any of the following acts, it will be considered "Inappropriate Use," and the company reserves the right to suspend or close the account, and revoke any benefits or privileges the user is entitled to, without prior notice.
    Examples of Inappropriate Use include:
    8.1. Providing False or Deceptive Information
  • Registering with a false name, email, or personal information.
  • Using fraudulent documents or trading account information that does not belong to oneself to connect an account or claim rebates.
  • Providing false information or concealing information that affects verification or the receipt of benefits.
    • 8.2. Opening Duplicate Accounts
  • Creating or using more than one user account for the purpose of obtaining duplicate benefits or circumventing system limitations.
  • Sharing an account or allowing others to use an account on one's behalf.
    • 8.3. Fraudulent Activity
  • Conducting transactions or trades for the purpose of generating artificial rebates (Rebate Arbitrage, Wash Trade, or volume churning).
  • Colluding with others to defraud the company or partner brokers.
  • Exploiting system vulnerabilities or loopholes for improper gain.
    • 8.4. Violation of Law or Regulations
  • Using Earnex for money laundering or any other illegal activity.
  • Violating laws related to finance, investment, or cybercrime prevention.
    • 8.5. Interfering with or Damaging the System or Other Users
  • Transmitting viruses, malware, or engaging in acts that could harm the Earnex system or the data of other users.
  • Using bots, scripts, or software automation to access or use the service without authorization.
    • 8.6. Unauthorized Commercial Use
  • Using Earnex's system or features to provide services to third parties without prior written permission from the company.
    • 8.7. Disseminating False Information or Damaging Earnex's Reputation
  • Posting or publishing untrue information that could harm the company's reputation or credibility.
    • If the company finds any of the actions listed above, or any action that suggests fraud, evasion, or misuse of the system's purpose, the company reserves the right to suspend the account, suspend benefits, and pursue legal action if necessary.
    9. Data Security
    Earnex places the highest priority on securing the personal data of all users to ensure that your information is protected from unauthorized access, use, disclosure, or modification, as follows:
    9.1. Technical Measures
  • Earnex uses data encryption technology such as SSL/TLS for data transmission between the user and the server to prevent interception by third parties.
  • Data stored on Earnex's servers is encrypted and kept in a high-security standard system.
  • There is a user authentication system and Two-Factor Authentication (2FA) for important transactions.
    • 9.2. Physical and Managerial Measures
  • Access to Earnex's internal data is restricted to authorized personnel only, with access controlled based on roles and responsibilities (Role-based Access Control).
  • An audit log system is in place to monitor and review potentially unusual or unauthorized actions.
  • Training and awareness-building on data security are provided to company officials and employees.
    • 9.3. Malware and Cybersecurity Threat Prevention
  • Earnex has up-to-date antivirus, anti-malware, and firewall systems to protect against external cybersecurity threats.
  • Data backups and disaster recovery plans are in place to prevent data loss or attacks.
    • 9.4. Data Retention
  • User data will be retained only as long as necessary for the purposes of use and as required by law.
  • When no longer needed, data will be permanently deleted or anonymized.
    • 9.5. Notification in Case of Data Breach
  • In the event of a data breach or unauthorized access, Earnex will immediately notify affected users and take swift remedial action.
    • 9.6. User Rights and Responsibilities
  • Users are responsible for keeping their passwords and personal information secure and should change their passwords regularly.
  • If suspicious activity or unauthorized access is detected, notify the Earnex team immediately for assistance.
    • 10. Disclaimer of Liability
    10.1. Information and Content on the Website
  • All information appearing on the Earnex website and related platforms is for general informational and educational purposes only and does not constitute investment, financial, or trading advice in any way. Users should exercise their own judgment and consult with experts before making financial or investment decisions.
    • 10.2. Investment Risk
  • Investing and trading in Forex, CFDs, Crypto, or any assets related to Earnex involves high risk and may result in the loss of the entire investment. Users are solely responsible for their investment decisions. Earnex is not liable for any damages or losses arising from trading or investment.
    • 10.3. Accuracy of Information
  • Although Earnex strives to present accurate, current, and complete information, it does not warrant or guarantee the accuracy of such information and is not liable for any damages arising from the use of information displayed on Earnex's platform or website.
    • 10.4. Connection to Brokers and Third Parties
  • Earnex acts as an intermediary platform connecting services with brokers and business partners. These third parties operate independently. Earnex is not responsible for the services, products, or transactions that occur between users and brokers or third parties.
  • Earnex is not liable for delays, errors, failures, or disputes that may arise from the use of partner broker services.
    • 10.5. Rebates and Payments
  • The payment of rebates or refunds to users is conducted according to the terms and conditions of each broker. Earnex is not responsible if a broker refuses payment or if there are delays in fund transfers.
  • Earnex does not guarantee a specific rebate amount or return. Past performance does not guarantee future results.
    • 10.6. Security and Technical Limitations
  • Earnex implements the highest level of security for user data. However, it cannot be absolutely guaranteed that the system will be free from errors, cyber-attacks, or other technical defects.
  • Earnex is not liable for damages such as data loss, system interruptions, or data leaks that may arise from force majeure events or technological threats.
    • 10.7. Potential Damages
  • Earnex and its team will not be liable for any direct, indirect, incidental, special, or punitive damages in any case related to the use of the Earnex website or services.
  • The maximum liability of Earnex to a user, should liability be established, will not exceed the amount of fees or service charges paid by the user to Earnex during the 6 months prior to the dispute.
    • 10.8. Exclusions and Limitations by Law
  • If any exclusion or limitation of liability contradicts applicable law, that limitation shall not apply, and the remaining parts shall remain in full force and effect.
    • 10.9. Changes to Conditions
  • Earnex reserves the right to change, amend, or update this disclaimer of liability without prior notice. Users should review the conditions periodically.
    • 10.10. Acceptance of Conditions
  • By using Earnex's services, the user is deemed to have read, understood, and accepted this disclaimer of liability in its entirety.
    • 11. Intellectual Property
    11.1. Copyright
  • All content, text, images, graphics, infographics, videos, audio, trade symbols, source code, programs, descriptions, user manuals, and all features appearing on the Earnex website, platform, or online channels (hereinafter referred to as "Content") are the copyright and property of Earnex or its licensors.
  • Users are prohibited from copying, modifying, reproducing, publishing, distributing, selling, translating, or making any use of such Content, in whole or in part, without prior written permission from Earnex.
    • 11.2. Trademark
  • The Earnex logo, brand names, symbols, trademarks, and all service marks on the Earnex website and platform are the exclusive trademarks and property of the company.
  • Users are prohibited from using Earnex's trademarks, brand names, logos, or other intellectual property in advertising, public relations, or any activity without official permission from the company.
    • 11.3. Rights in Software and Technology
  • Any programs, software, back-end systems, algorithms, tools, or technology developed or used by Earnex are the property of the company and are protected by copyright and intellectual property laws.
  • Users are prohibited from accessing, modifying, adapting, decompiling, reverse-engineering, or performing any action that infringes on the rights in Earnex's technology or software.
    • 11.4. Infringement of Intellectual Property
  • If the company detects any infringement of its intellectual property rights, such as unauthorized copying, modification, publication, or use, the company has the right to take legal action against the infringer.
  • The company reserves the right to suspend or terminate the account of any user who violates this condition without prior notice.
    • 11.5. Exceptions for Use of Content
  • In cases where the company grants permission for a user to use or publish parts of the Content, it must be done strictly in accordance with the conditions and scope set by the company.
    • 11.6. Reporting Infringement
  • If you discover unauthorized use of Earnex's content or trademarks, please report it with evidence to the company's legal department at support@earnex.ai.
    • 12. Termination of Service
    12.1. Right to Terminate Service
  • Earnex reserves the right to suspend, cancel, or terminate service to any user at any time, without prior notice, for reasonable cause, such as violation of the terms and conditions, illegal acts, or usage that causes damage to Earnex or third parties.
    • 12.2. Reasons for Termination of Service
  • Providing false or fraudulent information during registration or use of the service.
  • Using the service improperly or in violation of applicable laws or regulations.
  • Engaging in acts of fraud, deceit, or causing damage to Earnex or its systems.
  • Any action that violates ethical standards or negatively affects Earnex's reputation.
  • Failure to comply with instructions or usage requirements set by Earnex.
    • 12.3. Termination Procedure
  • Earnex may temporarily suspend an account pending an investigation.
  • If the investigation confirms a violation of the terms, the company has the right to permanently suspend access to the service or close the account immediately.
  • Earnex will endeavor to inform the user of the reason for and consequences of the termination via their registered contact channels.
    • 12.4. Effects of Termination of Service
  • The user will no longer be able to access their account, rebates, or any information within the Earnex system.
  • In cases where there is an outstanding balance in the account, Earnex reserves the right to review and decide on the payment of the remaining balance at the company's discretion.
  • Earnex has no obligation to refund or compensate for damages arising from the termination of service, under any circumstances, unless explicitly stated in an agreement.
    • 12.5. Termination of Service by the User
  • Users can submit a request to terminate their service or close their account at any time by contacting Earnex customer support.
  • Upon termination, account data and personal information will be managed according to Earnex's Privacy Policy.
    • 13. Dispute Resolution
    13.1. Initial Approach to Dispute Resolution
    In the event of any dispute, conflict, or complaint between a user and Earnex related to the use of the service—whether concerning transactions, personal data, the rebate system, or platform usage issues—the user should first contact Earnex's customer support team through the designated channels (LINE, Facebook, Email, or website form), providing complete details of the dispute and relevant supporting information.
    13.2. Processing Time
    Earnex will investigate the facts and inform the complainant of the initial findings within 7 business days from the date of receiving complete information and documentation. In cases where the dispute is complex, it may take longer, and Earnex will keep the complainant informed periodically.
    13.3. Mediation Channel
    If the user disagrees with Earnex's findings or the dispute cannot be resolved through the customer support system, both parties shall attempt to resolve the issue through good-faith mediation to find a fair and appropriate conclusion for all parties.
    13.4. Legal Proceedings
    If mediation fails to resolve the dispute, the user and Earnex agree to submit the dispute to legal proceedings under the laws of Thailand, with jurisdiction in the courts located in the area of Earnex's principal place of business. Both parties retain their right to pursue legal action according to their rights under the law.
    13.5. Resolution of Other Disputes
    In cases where a dispute involves a third party, such as a partner broker or other partners, Earnex will coordinate and cooperate fully in resolving the dispute but reserves the right not to be held liable for damages directly caused by the third party, unless Earnex is at fault according to law.
    13.6. Record and Retention of Dispute Information
    Earnex will systematically record and retain information, facts, and the results of all dispute resolutions as evidence and for the purpose of improving its services.
    14. Contact Channels
    Contact Channels
    If you have any questions, inquiries, or complaints regarding the use of the Earnex website and services, you can contact our team through the following channels:
    14.1. LINE Official : @earnex
    14.2. Facebook Page : Earnex.ai
    14.3. E-mail: Support@earnex.ai
    Support Team Hours:
  • Monday - Friday: 09:00 - 21:00
  • If you contact us outside of business hours, the team will respond as soon as possible on the next business day.
    • Note
  • Please prepare information such as your trading account number (MT4/MT5), full name, registered email, and details of the problem or screenshots (if any) to expedite service.
  • If you do not receive a reply within 24 hours, please check your spam folder or use an alternative channel to contact the team.
    • Earnex is committed to providing customer service with transparency, care, and speed.
    If you have any questions, please do not hesitate to contact us. Our team is ready to provide care and the best possible advice.
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